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Shipping & Return Policy

Shipping

We offer domestic and international shipping. 

The current turnaround time is written at the top of the page and is updated constantly. This time period is counted from the next working day after your order. If you need it sooner, please email us at info@luanathelabel.com and we will let you know if this is possible.

Please note, if you are purchasing from a country outside of the United Kingdom, you may be subject to customs charges. We are not liable for these and you will have to pay the customs fee. 

 

Returns and Exchanges

Every piece is currently made by our amazing small team only after the order has been placed, meaning we have a strict no refund policy and we do not currently process returns. A lot of love, time and effort is spent making these pieces so we need to adhere to this. We also do not accept exchanges for different pieces - exchanges can only be made for the same piece in a different size. Sale items cannot be exchanged.

If your item does not fit you as you wish, you may exchange it for a different size if we still have the same fabric. We cannot exchange bikini bottoms due to hygiene reasons. No exchanges can be offered for international orders at this present time.

For exchanges, you must contact us via email within 3 days of it being received. Items must be returned within 5 working days of you receiving it. Please contact us with your order number and proof of shipping once returned. Shipping costs will be covered by the customer.

For any further queries, please email us at info@luanathelabel.com

 

Order Cancellations

Orders can only be cancelled within 24 hours of placing them due to them being made to order. We have to order fabric to make your order and cannot be refunded once the fabric order has been placed. Please contact us via email to cancel your order.