Please email info@luanathelabel.com so we can begin processing your exchange. If you would prefer a credit note instead, please write this in the subject title of the email.

We reserve the right to refuse returns if items are not in their original condition, do not have tags attached, appear damaged, have odours or show signs of tampering.

Exchange items must be with us in our warehouse within 14 days of receiving your order. We cannot honour any exchanges that are later than this time period. 

As a small business, we are currently unable to offer free returns or exchanges, so return shipping costs are the customer’s responsibility. Additionally, original shipping fees are non-refundable. 

Order cancellations for made to order products must be done in the 24 hours post purchase - no later.

Please note that ONLY ready to ship items can be returned - this means items that are explicitly stated as ‘READY TO SHIP’ in the product titles.

ANY items purchased in our birthday sale, sale items, outlet items purchased are eligible for exchange or store credit only.

Made to order items can be exchanged for the same item in another size or credit note only. If this fabric is completely out of stock and we cannot make another size, we will offer a credit note instead.

If you have customised a made to order item in any way (i.e. a different colour, inseam length in chaps, custom length, custom sizing) these are non-returnable and non-exchangeable. 

Full-price items purchased with a discount of more than 20% are eligible for exchange or store credit only.

Please email us at info@luanathelabel.com to submit a return request. In your return parcel, please add in a note with your name, order number, and the reason for the return. Without this information, we may be unable to identify your order, which can cause delays in processing.

All eligible items must be back in our warehouse within 14 days of receiving your order. If more than 14 days have passed, we won’t be able to accept your return, and the item will be sent back to you. All sale items are final and cannot be returned.

Until your return reaches us, it remains your responsibility. Please pack items securely to prevent damage during transit. We strongly recommend using a tracked or signed-for service, as we are not liable for any parcels lost on their way back to us. Keep hold of your proof of postage until your refund has been issued.

Please take care when trying on your items. Returns will not be accepted if they show signs of damage or wear, including (but not limited to) makeup stains, washed fabric, deodorant, perfume, pet hair, odours, spills, discolouration, removed or tampered tags, and general wear and tear. If swimwear is returned marked or dirty, it will be immediately rejected and sent back to you - please keep underwear on when trying on swimwear.

As a small business, we are currently unable to offer free returns or exchanges, so return shipping costs are the customer’s responsibility. Additionally, original shipping fees are non-refundable. 

US customers, if you would like to return an item and we have already pre-paid import duties and taxes, please note we will charge a 15% fee upon returns as duty fees are non-refundable. 

RETURNS MUST BE IN THEIR ORIGINAL PACKAGING. IF A RETURN IS SENT BACK WITHOUT THE ORIGINAL PACKAGING, YOU WILL BE DEDUCTED A £1.99 FEE PER ITEM.